Privacy Policy

THE LOXO GROUP: PRIVACY POLICY

Effective Date: June 15, 2026

Last Updated: June 15, 2026

Welcome to The Loxo Group ("we," "our," "us," or the "Company"). The Loxo Group operates as a premier corporate concierge and experiential travel management enterprise under Loxo Concierge and Retreats, a legally registered corporate entity headquartered in Lusaka, the Republic of Zambia. We specialize in engineering and executing high-end, faith-led group retreats, executive corporate itineraries, and exclusive family getaways across Zambia and Zimbabwe, with core operational footprints centered in the Lusaka and Kariba regions.

Built upon foundational principles of absolute operational integrity, professional precision, and intentional stewardship, we treat the security and privacy of your personal information as a sacred trust. This Privacy Policy outlines how we collect, utilize, disclose, and safeguard your data when you interface with our digital platforms via Travedeus, engage our automated WhatsApp booking networks (+260 95 0841259), or commission our bespoke hospitality services.

1. Categories of Information Collected

To facilitate a flawless, low-stress, all-inclusive luxury travel framework, we collect specific data points strictly required to coordinate your logistical, accommodation, and private catering blueprints.

A. Information Provided Voluntarily by the Client:

Corporate & Personal Contact Identifiers: Full legal name, official email address, telephone contact, and billing/remittance addresses (essential for verifying local corporate structures and international diaspora funding channels).

Transactional & Itinerary Data: Comprehensive group metrics, target seasonal travel timelines, flight manifest/arrival information, and designated destination criteria (e.g., specific Kariba or Kafue allocations).

Sensitive Wellness & Profile Metrics: Special dietary constraints, severe food allergies, or specific health-related mobility requests communicated directly to our private culinary team led by Chef Irene, ensuring guest safety during menu execution.

B. Automated Information and Communication Logs:
Digital Metadata: When navigating our web platform, we may automatically log basic device metadata, including IP addresses, browser variants, and user navigation patterns via standard cookies to optimize your front-page interface.

Communication Metrics: Conversational text, structured selections, and booking briefs routed through our WhatsApp Business API integration or Meta Business Suite inbox are stored within secure cloud networks to maintain institutional quality control, audit trails, and customer service continuity.

2. Operational Utilization of Data

The Loxo Group handles your personal data strictly to fulfill our mandate of providing premium, friction-free travel coordination. Your information is deployed exclusively to:

• Verify identity and guarantee absolute reservations at our elite partner luxury lodges and vessel charters across Lusaka and Kariba.
• Finalize corporate financial transactions, execute premium billing links, and clear banking compliance reviews.
• Brief Chef Irene’s kitchen staff regarding custom group menu architectures and mandatory allergy-mitigation safety protocols.
• Coordinate cross-border logistics, transit documentation clearances, and guided safari manifests with regional authorities.
• Maintain direct, efficient communication regarding automated itinerary updates or real-time schedule modifications.

3. Legal Frameworks for Data Processing

We process personal and corporate data in strict adherence to regional legal frameworks, specifically including the Data Protection Act No. 4 of 2021 (Republic of Zambia) and the relevant statutory frameworks of Zimbabwe. Data processing is justified under the following legal pillars:

• Contractual Necessity: Required to perform the hospitality, booking, and concierge services you have financially commissioned us to execute.
• Statutory Compliance: Required to fulfill financial reporting, corporate account transparency, and tax obligations in Lusaka, Zambia.
• Explicit Consent: Deployed when you voluntarily disclose sensitive wellness data (such as medical conditions or strict dietary rules) to secure your safety and comfort during an excursion.

4. Data Distribution and Third-Party Access

We enforce a strict policy against selling, renting, trading, or leasing your personal information to external marketers. To deliver a seamless, all-inclusive itinerary, your data is shared strictly with essential, trusted vendors bound by strict confidentiality parameters:

• Elite Lodge Partners: Transmitting names and guest counts to secure low-density room blocks.
• Logistics & Vessel Operators: Providing mandatory passenger counts to private boat cruise captains and safari tracking guides.
• Immigration & Regulatory Bodies: Disclosing manifest data when legally required by border control agencies managing the Zambia-Zimbabwe transit corridors.

5. Institutional Data Security and Retention Protocols

As a Faith-led organization anchored in ethical stewardship, we utilize industrial-grade administrative, electronic, and physical security measures to protect your digital footprint from unauthorized access, breach, alteration, or loss.

All data is preserved within encrypted cloud environments and protected Meta-managed databases.
We retain personal data only for the duration necessary to perfectly execute your travel bookings, satisfy corporate accounting laws, or fulfill lingering statutory tax retention obligations in Zambia.

6. Your Legal Data Rights

Depending on your geographical jurisdiction—whether booking locally from Lusaka or entering our booking ecosystem via our international Diaspora funnel—you hold the following statutory rights over your data:

• The Right of Access: The right to request a formal digital copy of all personal records we hold regarding your corporate profile or booking history.
• The Right of Rectification: The right to demand instant corrections to incomplete or inaccurate data.
• The Right of Erasure: The right to request permanent deletion of your data from our active systems, subject strictly to lingering corporate financial, tax, or legal auditing retention constraints.

7. Governance and Contact

For formal inquiries, data transparency requests, or concerns regarding your digital privacy and compliance mapping, please contact our administrative desk:

The Loxo Group Corporate Administration Office Operated by Loxo Concierge and Retreats Lusaka, Republic of Zambia

[email protected]
Official Intake Channels (WhatsApp Business): +260 95 0841259